Our underwriters and banking partners require both a completed application and supporting documentation.
The required supporting documentation is very specific and must be exact according to industry standards.
In order to expedite your approval and minimize back and forth emails please follow the guide below to provide us with the exact paperwork requirements as they are requested.
On some of the common paperwork requirements listed below we have provided examples for you to download.
This page offers:
A Summary Paperwork List
A Detailed Paperwork List
Moneck Application Forms
Required Paperwork Samples
Summary Paperwork List
Minimum Paperwork & Items Required (Green)
Standard Paperwork Required (Blue)
Occasional Requested Paperwork & Items (Purple)
Click on each item to see more info.
- 3 Month's Recent Bank Statements (personal or business)
- 3 Month's Processing Statements
- Valid Driver's License or Passport or State ID
- Voided Check or Bank Letter
- Valid Working Website (required for eCommerce)
- If Website Is Under Construction Need Marketing Collateral (required for eCommerce)
- Website Must Have Terms & Conditions (required for eCommerce)
- eCommerce Sites to Include:
- Refund/exchange/cancellation or applicable warranty policies
- Business contact information including business address (city, state, country), phone #, and e-mail address
- A secure checkout page
- Recent Home Utility Bill
- Articles of Incorporation
- Tax EIN Letter from the IRS
- MOTO Questionnaire
- End User Agreements or Contracts with your Customers/ Fulfillment Agreements with your Suppliers
- List of All Nutraceutical Products Offered on your Website (if applicable)
- 2 Years Filed Business or Personal Financial Documents
- Letter Signed/Dated by You The Merchant with your Correct Home Address
- Screenshots Confirming Proof of Domain Ownership
Detailed Paperwork List
- 3 Month's Recent Bank Statements (personal or business)
All pages to the bank statements are required. Business bank statements must show legal or DBA name, business address and full bank account&routing numbers. Personal bank statements must show full name or DBA name, business address and full bank account&routing numbers.
- 3 Month's Processing Statements.
(Please see "Example Processing Statement Merchant Statement Example Format.pdf" for an actual example of a processing statement.) All pages to the processing statements required. Must be actual merchant statements. Reports should be by month and display merchant ID, processing month, name of processor, corporation name or DBA.
If you do not have a processing history, please let us know.
In the very few cases where you are processing but your processor cannot provide you with statements, our underwriter will need your login credentials to your processor`s account. You can change the password after the underwriter reviews your processing history.
- Valid Driver's License or Passport or State ID
In rare cases for offshore banks, the banks will require 2 photo IDs (one of which must be a passport) for each owner with 10% or more in equity ownership.
- Voided Check or Bank Letter
with pre-printed DBA name and address (or) Bank Letter showing full account and routing numbers. (Please see attached examples of Voided Check or Bank Letter)
Above are "Bank-Letter-example.pdf" and "Voided-Check-Example.pdf" , both of which show how a voided check or a bank letter should look like and what information they should display.
- Valid Working Website
Should have home page, products & pricing page, contact us page, and terms & conditions page.
- If Website is Under Construction, please provide the items below:
"Complete marketing materials including contracts with cardholders, terms and conditions, price quotes, description of product or services & payment plan terms."
- Website Must Have Terms & Conditions per Credit Card Industry Standards
Your website should list Terms & Conditions. Please provide us a copy of the Terms & Conditions listed on your website.
- eCommerce Site:
If you are planning to accept payments over the Internet, you must know That Visa/MasterCard Regulations Require all e-Commerce Sites to Include:- Refund/exchange/cancellation or applicable warranty policies
- Business contact information including business address (city, state, country), phone #, and e-mail address
- A secure checkout page
- Recent Home Utility Bill
Must include name and address matching what is on the application. The following are examples of what are considered utility bills: phone bills, cable bills, internet bills, heating bills, town bills, power bills, etc.Some processors accept credit card bills and personal bank statements as utility bills, however these processors are few in number and you shouldn't count on it.
- Articles of Incorporation
Listing Directors, Beneficial Owners and ShareholdersIn case the shareholders' list has changed since incorporation, the bank will need to see additional paperwork sustaining these changes.
- Tax EIN Letter from the IRS. This is usually the SS-4 form or, in the case of some charities, 501(c) letter.
(Please see the "IRS-EIN-Letter.pdf" for how the IRS letter usually looks like.
- Sometimes, the Underwriter will need to know more about your Business and They will ask you to Complete a Questionnaire, A Version of which can be found attached:
(Please see attached "Internet MOTO Questionnaire fillable.pdf")
- End User Agreements or Contracts with your Customers/ Fulfillment Agreements with your Suppliers
If you enter into any User Agreement or Contract with your customer please provide us a copy. If you have suppliers with which you have agreements in place, please send us a copy of that contract.
- For Nutra Merchants: List of All the Products Sold through your Website.
Even though it can run into the hundreds of listings and hence be a pain to gather, you will benefit in the long run because providing us with a list will generate a stronger, more solid approval for you.The underwriter can take a look at this list prior to the approval and let you know which items you should remove from sale in order to get approved.For example, let’s say you have Epitalent and the underwriter lets you know that you should remove it. Once you remove all Epitalent products from sale, your website would be conforming to the underwriter`s requirements.This way you do not run the risk of having the merchant account shut down upon a review by a senior Risk Manager after 1-2 weeks of processing and not being able to apply back to the same solution for some time.
- 2 Years Filed Business or Personal Financial Documents
Financial Documents can be one of the following: Tax Returns, Income Statements, and Balance sheets or audited CPA profit and loss statements for the most recent 2 years.These financial documents are required when asking for processing volumes of usually $75,000 and upwards.
- Letter Signed/Dated by you the merchant with your Correct Home Address
This should be on your business' letterhead.
- Screenshot Should Show Corp or Director's Name and Domain Named.
(Please see “Domain-Example.pdf” for more information on this.)
Moneck Application Forms
Please send all items to docs@moneck.com or you can fax them at 602-357-1976.
